1. Business Details

• Proprietor: Mateusz Kania
• Trading name: SiteForge
• Business form: Sole trader
• Business address: Bridge Street, Skibbereen, Co.Cork
• CRO Business Name Registration No.:
• Email: [email protected]
• Support: [email protected]
• Telephone: 089 948 6328

Registration of the trading name does not create a separate legal person. Contracts with SiteForge are contracts with Mateusz Kania trading as SiteForge.

2. Scope of These Terms

These Terms apply to website design and development, WordPress and WooCommerce services, blog design, hosting, domain and DNS management, email services, cloud services, website care and maintenance, malware removal, SEO, website analytics, branding, marketing and visual design, social-media or campaign services where offered, AI-enabled website features, technical support and related services.

A service may also be subject to a quotation, order form, checkout description, project proposal, statement of work, service specification, support plan or Data Processing Agreement ("DPA"). Together, those documents form the agreement.

3. Business Customers and Consumers

A Business Customer is a person or organisation acquiring a service wholly or mainly for purposes related to a trade, business, craft or profession. A Consumer is an individual acting wholly or mainly outside those purposes.

SiteForge services are primarily designed for businesses. However, nothing in these Terms removes or restricts any mandatory statutory rights that apply to a Consumer. Where a provision expressly applies only to Business Customers, it does not apply to Consumers.

4. How a Contract Is Formed

A request for a quote does not by itself create a contract. A contract is formed when we accept an order, confirm a project or service in writing, accept payment for an order, or begin work following an agreed instruction, depending on the circumstances.

Before ordering, you are responsible for checking the service description, scope, price, billing period and any stated renewal terms. We will provide an order or contract confirmation in a durable form, normally by email or through your SiteForge account.

If there is a conflict between documents, the more specific written project or service terms take priority over these general Terms for the conflicting commercial point. The DPA takes priority for processor obligations relating to personal data.

5. Prices, Invoices and Payment

• Prices are those displayed at checkout or stated in the accepted quotation or order.
• VAT or other taxes will be added only where legally required and clearly indicated.
• Projects may require an upfront payment, deposit, instalments or milestone payments as stated in the order.
• Invoices must be paid by the due date stated on the invoice or otherwise agreed in writing.
• We may withhold final handover of unpaid project deliverables until the agreed amount is paid.
• For Business Customers, we reserve any statutory entitlement to late-payment interest and recovery costs available under applicable Irish law.

If an invoice remains unpaid, we may suspend the affected non-essential service after reasonable notice. Where urgent action is necessary to protect security, infrastructure or other customers, suspension may occur sooner. Suspension does not remove liability for charges already properly incurred.

6. Renewals and Recurring Services

Hosting, domain, email, care, analytics and other continuing services may be offered monthly, annually or for another stated service period. The applicable service page, checkout or order confirmation will state whether renewal is automatic or requires a new payment.

A service will not be treated as automatically renewing unless automatic renewal was clearly disclosed when the order was made. Where renewal requires manual payment, the customer is responsible for paying before the stated expiry date. Renewal reminders are provided as a convenience and should not be relied on as the only means of tracking expiry.

We may change future renewal prices where necessary because of supplier costs, infrastructure costs, taxes, licensing or service changes. Existing customers will be informed of a material price change before it applies to a future renewal and may choose not to renew.

7. Consumer Cancellation Rights

This section applies only where you are a Consumer and Irish or applicable EU consumer law gives you a statutory right to withdraw from a distance or off-premises service contract.

Where the statutory withdrawal right applies to an online or telephone service contract, the normal withdrawal period is 14 days from the date the contract is entered into. You do not need to give a reason.

If you expressly ask us to begin providing a service during the withdrawal period and later cancel before the service is fully performed, you may be required to pay a proportionate amount for the service supplied up to the time of cancellation, where permitted by law.

If a service is fully performed during the withdrawal period after your prior express consent and your acknowledgement that full performance will cause you to lose the statutory withdrawal right, the withdrawal right may end once full performance has occurred.

Statutory exceptions may apply to certain services or circumstances. We rely on an exception only to the extent permitted by applicable law.

To exercise a statutory withdrawal right, you may email [email protected] with a clear statement that you wish to withdraw. You may also use the model cancellation form in Section 37, but use of the form is not mandatory.

Nothing in this section affects a Consumer's separate statutory remedies where a service is not supplied in conformity with the contract.

8. Customer Responsibilities

You agree to:

• Provide accurate, complete and timely information needed to perform the service.
• Have authority to instruct us and to provide access to websites, accounts, domains and third-party systems.
• Keep credentials under your control secure and enable available security measures where appropriate.
• Review and approve content, designs, settings and business information when approval is requested.
• Maintain lawful rights or licences for content, logos, images, fonts, software and other materials you supply.
• Comply with laws applicable to your own business, website, products, services and communications.
• Tell us promptly about material changes that affect the project, including domain ownership, legal entity, payment details, privacy requirements or third-party access.

9. Website and Development Projects

The project scope is the work described in the accepted quotation, product description, proposal or statement of work. Features, pages, integrations, content entry or revisions outside that scope are additional work and may require a new quotation or written price approval.

Estimated delivery dates depend on timely access, content, feedback and approvals. A delay caused by missing customer information, late feedback, unavailable third-party systems or a requested scope change may move the delivery date. We will communicate a material change to the expected schedule.

If a customer does not provide information or feedback reasonably required to continue a project for 30 days, we may pause the project and reschedule remaining work according to current availability. Any restart fee or additional cost must be notified before it is charged.

Testing is carried out using reasonable current browser and device coverage appropriate to the project. We do not promise identical rendering on every historic browser, device, extension or third-party environment unless this is expressly included in scope.

10. Revisions, Approvals and Change Requests

Included revisions are limited to the number or scope stated in the applicable package or quotation. Approval of a stage allows us to proceed to the next stage. A later request to materially revisit an approved stage may be treated as additional work.

We will not charge for additional work without a contractual basis or an agreed price/method of calculating the price. Minor technical changes reasonably necessary to complete the agreed service do not constitute a new scope where they do not materially change the service or price.

11. Customer Content and Legal Compliance

You remain responsible for the accuracy, legality and rights status of content, products and materials you provide or approve. We are not required to independently verify factual claims, regulated-business statements, product safety information, professional advice, pricing, promotions or rights ownership unless verification is expressly part of the engagement.

We may refuse to publish or host material where we reasonably believe doing so would be unlawful, infringe third-party rights, compromise security or expose SiteForge or its infrastructure to material legal or technical risk.

12. Intellectual Property

You retain ownership of materials you owned before the project and materials you supply to us. SiteForge retains ownership of its pre-existing know-how, workflows, reusable code, development utilities, generic components, templates, systems, methods and other materials that were not created exclusively as a bespoke deliverable for you.

Subject to full payment, rights in bespoke final deliverables created specifically for the customer will transfer or be licensed as stated in the applicable project agreement. Where no separate wording is provided, the customer receives the rights reasonably necessary to use the completed website or design for its intended business purpose, subject to third-party licences and SiteForge's retained pre-existing materials.

WordPress, WooCommerce, themes, plugins, fonts, stock assets, libraries, APIs and other third-party materials remain subject to their own licences. A SiteForge payment does not transfer ownership of third-party intellectual property.

Unless confidentiality has been agreed or you ask us not to do so before publication, we may identify publicly launched work in our portfolio and describe the services we provided. We will not intentionally disclose confidential customer information for portfolio purposes.

13. Hosting and Infrastructure

Hosting plans provide the resources and features stated in the relevant service description. No internet hosting platform can guarantee uninterrupted availability. Unless a separate written SLA expressly says otherwise, SiteForge does not promise 100% uptime.

Planned maintenance, urgent security work, network incidents, upstream-provider failures, DNS propagation, distributed attacks and events outside reasonable control may temporarily affect availability.

We may apply reasonable technical limits or protective measures where a site or account materially threatens platform stability, security, IP reputation or other customers. Where practical, we will contact the customer before taking non-urgent restrictive action.

14. Backups and Restoration

Where a plan includes scheduled backups, we will operate the backup process described for that plan with reasonable care. No backup system is infallible, and a backup may fail, become corrupted or not contain the exact version a customer expects.

Customers should keep an independent copy of business-critical content and data where loss would cause significant harm. Restoration may return a site or service to the most recent usable backup available rather than to an exact requested point in time.

Nothing in this section reduces any mandatory Consumer right or any express backup commitment in the applicable service description.

15. Domains, DNS and SSL

Domain registration, transfer and renewal depend on the rules and availability of the relevant registrar and registry. A requested domain is not guaranteed until registration is successfully completed.

The customer must provide accurate registrant information and is responsible for eligibility requirements applicable to the domain. Registry and registrar terms may also apply.

Where SiteForge manages DNS, SSL or a domain on the customer's behalf, we will use reasonable care but cannot control registry outages, propagation delays, third-party verification, policy changes or external account restrictions.

Failure to renew a domain before expiry may result in suspension, redemption charges or permanent loss of the domain. Renewal reminders are a convenience and do not transfer responsibility for timely renewal where the service requires customer payment or action.

16. Email Services

Email plans are subject to mailbox, storage, sending and anti-abuse limits described in the applicable plan or technical documentation. We do not guarantee that every message will be accepted, delivered, received or classified correctly by third-party mail systems.

Customers must not use SiteForge email services for spam, phishing, malware distribution, unlawful bulk messaging or other activity likely to damage sending reputation or infrastructure. We may restrict sending or suspend a compromised mailbox where reasonably necessary to protect users and network reputation.

17. Client Accounts and Cloud Services

Client portals, cloud workspaces, hosting panels and webmail accounts may contain confidential business or personal data. You are responsible for authorised-user management and for promptly removing access that is no longer required.

Account sharing outside your authorised team may be restricted where it creates security, licensing or privacy risk. We may require password resets, 2FA or other reasonable security actions following a suspected compromise.

18. Acceptable Use

You must not use SiteForge infrastructure or services to:

• Break applicable law or facilitate unlawful activity.
• Host or distribute malware, phishing pages, credential theft tools or malicious code.
• Send unsolicited bulk email or operate abusive messaging campaigns.
• Attack, scan, exploit or interfere with systems without proper authorisation.
• Infringe copyright, trade marks, privacy rights or other third-party rights.
• Host material involving child sexual abuse or exploitation.
• Evade security controls or use resources in a way that materially harms other customers or infrastructure.
• Use a compromised account without taking reasonable remediation steps after notification.

We may remove, restrict or suspend material or services where reasonably necessary to address an urgent security issue, credible unlawful-use complaint, court or regulatory requirement, serious abuse or material risk to other users. Where appropriate and legally permitted, we will give notice and an opportunity to remedy the issue.

19. Site Care and Maintenance

Maintenance may include updates, backups, monitoring, security checks, troubleshooting and small changes according to the selected plan. Third-party updates can introduce incompatibilities or defects even when applied with reasonable care.

We may delay or stage an update where immediate installation appears likely to break the site or where compatibility testing is reasonably required. Maintenance does not make SiteForge the publisher, owner or legal operator of the customer's website.

20. Malware Removal and Security Services

Malware removal is intended to identify and remove detected compromise, restore functionality where possible and apply reasonable hardening within the agreed scope. It does not guarantee that every malicious artefact can be identified or that a website will never be compromised again.

Re-infection may arise from vulnerabilities, stolen credentials, customer devices, third-party plugins, outdated systems, external accounts or new attacks. Customers must follow reasonable remediation instructions, including password rotation or software replacement where required.

21. SEO, Marketing, Branding and Creative Services

SEO and marketing outcomes depend on search engines, competitors, advertising platforms, market conditions, customer offers and third-party systems outside SiteForge's control. We do not guarantee a particular search position, traffic level, number of enquiries, sales volume or return on investment unless an expressly measurable commitment is stated in writing.

Search engines and social or advertising platforms may change algorithms, policies, account access or features without notice. SiteForge is not responsible for a third party's independent decision to suspend, restrict or change an account where SiteForge did not cause the decision through a breach of the agreed service.

For branding work, we do not guarantee trade-mark availability or legal registrability unless a specific trade-mark search or legal service is separately agreed. Customers should obtain specialist legal advice before relying on a brand as legally protected.

22. Ecommerce and WooCommerce Services

SiteForge may configure products, shipping, payments, coupons, checkout, tax settings and ecommerce integrations based on information supplied by the customer. The customer remains the merchant and is responsible for the legality and accuracy of its products, prices, descriptions, taxes, VAT treatment, delivery promises, returns, consumer information, product safety and regulatory obligations.

Payment providers such as Stripe or PayPal operate under separate terms. Their approval, availability, reserves, chargebacks, identity checks and account decisions are outside SiteForge's control.

Unless separately agreed, SiteForge does not provide tax, accounting or legal advice and does not determine the customer's tax liability or statutory consumer-information obligations.

23. Website Analytics, Heatmaps and Session Recordings

Where SiteForge provides analytics, heatmaps, session recordings or campaign tracking for a customer website, the customer is normally the controller of its visitor data and SiteForge acts as processor to the extent described in the DPA.

The customer is responsible for ensuring that its own privacy notice, cookie/consent mechanism and lawful basis are appropriate for the technologies deployed. SiteForge will provide reasonable technical information about the tracking we install but does not warrant that a customer's overall website is legally compliant unless a specific compliance review is expressly included in the engagement.

Analytics information is an aid to business decision-making and may be incomplete because of consent choices, browser restrictions, blockers, network conditions, bot filtering or third-party technical limitations.

24. AI-Enabled Features

Where a service includes AI-assisted chat, generated content or another AI-enabled feature, outputs may be incomplete, inaccurate or unsuitable for a particular purpose. The customer remains responsible for reviewing customer-facing information, regulated statements, prices, policies and business decisions produced or assisted by AI.

Customers must not intentionally submit confidential credentials, payment-card data or special-category personal data to an AI feature unless the service has been expressly configured and agreed for that purpose.

25. Third-Party Services, Plugins and Licences

Services may depend on WordPress, WooCommerce, Cloudflare, registrars, payment providers, analytics services, APIs, plugins, themes, fonts, stock libraries, hosting suppliers or other third parties. Third-party terms, licences and privacy rules may apply directly to the customer.

A third party may change pricing, features, licensing, compatibility, availability or terms. If such a change materially affects a SiteForge service, we will use reasonable efforts to propose a practical alternative, but additional third-party charges or development work may require customer approval and additional payment.

A premium licence supplied as part of a SiteForge hosting or care service may cease to be available when that qualifying service ends unless the order expressly states that the customer receives its own transferable licence.

26. Support

Support channels and included support are those stated in the applicable service. Response-time statements are targets, not guaranteed SLAs, unless a written SLA expressly states otherwise. Complex development, third-party faults or work outside the purchased plan may require a separate quotation.

27. Data Protection

Our processing of personal data for our own purposes is described in the SiteForge Privacy Policy.

Where SiteForge processes personal data on behalf of a customer, the SiteForge Data Processing Agreement forms part of the service agreement.

28. Confidentiality

Each party must use reasonable care to protect confidential information received from the other and may use it only as necessary to perform or receive the service, exercise legal rights, comply with law or as otherwise authorised.

Confidentiality does not apply to information that is public without breach, already lawfully known, independently developed or lawfully obtained from another source without confidentiality restriction.

29. Contractors and Subcontractors

SiteForge may use specialist freelancers, contractors and third-party providers to perform parts of a service. SiteForge remains responsible for the contractual service it has agreed to provide, subject to these Terms. Anyone given access to confidential or personal data must be subject to appropriate confidentiality and, where applicable, data-processing obligations.

30. Suspension and Termination

We may suspend or terminate an affected service where:

• Payment remains overdue after applicable notice.
• The customer materially breaches these Terms and fails to remedy a remediable breach within a reasonable period.
• Immediate action is reasonably necessary because of malware, phishing, spam, compromise or infrastructure risk.
• Continued service would require us to break the law or a binding order.
• A supplier or registry ends a dependency that makes continued provision impossible and no reasonable substitute exists.

Where the issue is not urgent, we will normally provide reasonable notice and an opportunity to fix it. Consumer rights and remedies remain unaffected.

A customer may terminate or elect not to renew a service according to the service period, cancellation rules and any statutory rights that apply.

31. What Happens When a Service Ends

On termination or expiry, access to the affected hosted service, account, mailbox, analytics dashboard or cloud workspace may end. Customers should export data they need before the service expires where export access is available.

We will handle personal data at the end of processor services in accordance with the DPA. Non-personal project files or customer data may be deleted after the service ends according to the applicable retention and backup cycle.

Domain transfer or migration assistance outside the included service may be chargeable where additional technical work is required, but we will not unlawfully withhold a customer-controlled domain or data solely to prevent lawful transfer.

32. Service Standard and Warranties

We will provide services with the level of skill and care required by applicable law and in accordance with the agreed service description. If a Consumer service does not conform to the contract, the Consumer retains all statutory remedies.

For Business Customers only, except for express commitments in the agreement and terms that cannot lawfully be excluded, services are supplied without additional implied warranties to the fullest extent permitted by law.

33. Limitation of Liability

33.1 Consumers

Nothing in these Terms excludes or limits liability or remedies where doing so would be prohibited by Irish or applicable EU consumer law. These Terms do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

33.2 Business Customers

This subsection applies only to Business Customers. To the fullest extent permitted by law, SiteForge will not be liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, business opportunity or business interruption, arising from the service.

Subject to liabilities that cannot lawfully be limited, SiteForge's total aggregate liability to a Business Customer arising out of or in connection with an affected service will not exceed:

• for a continuing service, the fees paid or payable for that affected service during the 12 months immediately preceding the event giving rise to the claim; or
• for a one-off project, the fees paid or payable for that project.

The limitations in this section do not excuse SiteForge from performing an express contractual obligation and are intended to allocate commercial risk between business parties, not to remove rights that cannot legally be excluded.

34. Business Customer Indemnity

This section applies only to Business Customers. The Business Customer will indemnify SiteForge against third-party claims, losses and reasonable external costs to the extent they arise directly from:

• content or materials supplied by the Business Customer that infringe third-party rights;
• the Business Customer's unlawful products, services, marketing, data-processing instructions or use of the service; or
• a material breach by the Business Customer of the Acceptable Use section.

This indemnity does not apply to the extent a claim was caused by SiteForge's own breach, negligence or unlawful conduct.

35. Events Outside Reasonable Control

Neither party is responsible for delay or failure caused by an event outside its reasonable control, including major network failures, datacentre incidents, widespread internet disruption, natural disaster, war, civil disturbance, government action, labour disruption, major cyberattack or failure of a critical third-party supplier, provided the affected party takes reasonable steps to reduce the impact.

This section does not remove a Consumer's mandatory statutory rights and does not excuse payment for services already properly supplied.

36. General Legal Terms

36.1 Changes to these Terms

We may update these Terms for future orders and renewals. A material change affecting an existing continuing service will be notified before it takes effect where required. We will not rely on a website update alone to impose a material retroactive change where applicable law or the existing contract requires agreement or notice.

36.2 Electronic communications

Contract notices, invoices and service communications may be sent electronically to the contact details on the customer's account or order. Customers must keep those details current.

36.3 Assignment

A Business Customer may not transfer the agreement to another person without our written consent, not to be unreasonably withheld where the transfer does not increase legal, security or credit risk. Consumer statutory rights are unaffected.

36.4 No waiver

A failure or delay in enforcing a right does not waive that right.

36.5 Severability

If a provision is held invalid or unenforceable, the remaining provisions continue to apply so far as legally possible.

36.6 Entire agreement

For Business Customers, the documents forming the agreement contain the entire agreement regarding the service and replace earlier statements about the same subject, except in cases of fraud or fraudulent misrepresentation. Nothing in this clause limits mandatory Consumer rights or makes misleading pre-contract information irrelevant where the law says it forms part of the contract.

36.7 Governing law and courts

These Terms are governed by Irish law.

For Business Customers, the Irish courts have exclusive jurisdiction unless the parties agree otherwise in writing. A Consumer retains any mandatory jurisdiction rights available under Irish or EU law, and nothing in these Terms requires a Consumer to bring a claim only in a court where SiteForge is based if the law gives the Consumer another right.

36.8 Resolving concerns

Please contact [email protected] first if a service problem arises so that we can investigate and, where required, provide a lawful remedy. This does not prevent either party from exercising legal rights or contacting a regulator or court.

37. Model Consumer Cancellation Form

Complete and send this only if you are a Consumer and wish to withdraw from a contract where the statutory withdrawal right applies. You may instead send any other clear statement of withdrawal.

38. Contact

Questions about these Terms may be sent to [email protected].