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Effective Date: January 20, 2025
Last Updated: December 29, 2025

Privacy Policy

This Privacy Policy describes how SiteForge (operated by independent freelancers) ("we", "our", or "us") collects, uses, processes, and protects your personal data when you access our website or use our services, in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how long we retain it, and what rights you have as a data subject under the GDPR.

2. Data Controller

The data controller responsible for your personal data is:

If you have any questions regarding your data or this policy, you may contact us using the details above.

3. Information We Collect

We collect personal information only when necessary to provide and improve our services. This includes:

3.1 Information You Provide

  • Name and contact details (such as email address)
  • Billing details required to process payments
  • Order and service-related information
  • Communications sent via contact forms or email

3.2 Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data and analytics
  • Cookies and similar technologies

4. How We Use Your Information

We process your personal data to:

  • Provide and maintain our website and services
  • Process transactions and manage your account
  • Communicate with you regarding our services
  • Comply with legal obligations
  • Improve our website’s performance and user experience

We only process your data when we have a legal basis to do so, such as your consent, contractual necessity, or legitimate interest.

5. Legal Basis for Processing

We process personal data only when we have a lawful basis under Article 6 of the GDPR. Depending on the context, this may include:

  • Consent – when you voluntarily submit information via forms or email
  • Contractual necessity – when data is required to respond to inquiries or provide requested services
  • Legal obligation – when we must comply with applicable laws
  • Legitimate interest – to maintain website security, prevent abuse, and improve performance

6. Payments and Billing

Payments for services offered on this website are processed through a third-party billing and subscription management platform (Upmind), used to manage orders, billing, and subscriptions.

When you place an order, your billing details are processed securely by this provider. We do not store or process full payment card details on our servers.

Payment data is handled directly by the billing provider in accordance with applicable data protection and security standards.

7. Information Sharing and Disclosure

We do not sell, rent, or trade your personal data. Your information is shared only in limited and necessary circumstances, as described below.

7.1 Service Providers

We may share personal data with trusted third-party service providers who assist us in operating the website and delivering services. These providers process data on our behalf and only according to our instructions.

This includes services such as website hosting, analytics tools, and billing or subscription management platforms (including Upmind), used to securely process orders, payments, and subscriptions.

All service providers are subject to contractual obligations that ensure compliance with applicable data protection laws, including the GDPR.

7.2 Legal Requirements

We may disclose personal data where required to do so by law, regulation, court order, or other valid legal request from public authorities.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

Billing and transaction records may be retained for longer periods where required by accounting, tax, or legal obligations under Irish law.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL/TLS encryption for secure data transmission
  • Restricted access to personal information
  • Regular security audits and data protection reviews

10. Your Rights Under GDPR

As a data subject under the GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (if processing is based on consent)
  • Lodge a complaint with the Irish Data Protection Commission (DPC) or another relevant supervisory authority

11. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

12. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. You can control or disable cookies through your browser settings.

13. Manage Cookie Preferences

You can change your cookie preferences anytime by clicking the "Cookie Settings" button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent.

Cookie Settings

In addition, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block or delete cookies. Below are links to support documents on how to manage and delete cookies from the major web browsers:

14. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Your continued use of our website constitutes acceptance of any changes.

Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Email: privacy email

Chat with Agent: Open Chat